We try our best to get your items delivered together. However, if the items have different carriers and lead times, this could be a bit of a struggle. If you would like to check when your orders are being delivered, visit your account, ‘Orders’.
This will give you a update of your delivery information and show the delivery status of your product(s).
Your delivery address can be changed as long as the product has not been dispatched. You can log in to your account and click ‘Addresses’.
This will show you the address your current orders are being delivered too. To update your delivery information for future orders click ‘Edit‘ in the shipping address box. Please note if your order has already been dispatched, Contact Us and we will be able to help you with your query.
Firstly, we apologise, it is a rarity things like this happen. However, if this issue does occur please get in contact with us via the contact us page and we will get the problem resolved for you.
Yes. You can provide any additional information which may help our courier when delivering your product(s). There’s an additional box for any extra delivery information, you may complete this before processing your order. This box is shown below:
Firstly we apologise, it is a rarity that things like this happen. The most common causes of the issue is there’s either a fault in the IT tracking system or the courier has left your parcel with a neighbour. However, if this issue does occur please get in contact with us via the contact us page or online chat, we will get the problem resolved for you.
We will send you an email when your order has been dispatched. This email will include the couriers company details.
If you have lost this email, login to your account and you will be able to see if the courier has your product as it will say shipped. If you have not received this email please contact us and our customer service team will look into this for you.
For further information please visit our deliveries page.
The delivery date will be specified on your checkout. The date will be product dependant but will usually be between 2-5 working days from dispatch.
We use Royal Mail and the delivery should happen within 2 working days of dispatch. Please note you will not receive a time slot so if your parcel is delivered and you are not in to collect it, a card will be left and you’ll be able to collect your parcel from your local post office.
Yes, but there will be different delivery costs. Please get in contact with us via our contact us page or online chat and we will discuss the additional charges with you.
