FAQ

Order Queries

Where is my order?

You are able to track your order by logging into your account. Once you are logged in you will see the screen shown below:

Click onto ‘Orders’ and a list of your current and previous orders will appear. To access your order click ‘View’. Next to your current order a delivery status will show one of the following:
Received: Your order has been received.
Processing: Your order is being processed ready for production.
Shipping: Your products are currently out for delivery.
Completed: You should of received your order.

My order hasn’t arrived – what should I do?

If your delivery has not arrived by the delivery date you were given, log into your account on our website. Click on ‘My Orders’, then enter your tracking code. This enables you to track your order and see the delivery status of your product. If you have any further queries please contact the customer service team via email: sales@roomsbyme.co.uk or on our online chat.

I haven’t received any order confirmation?

You can check your previous and current orders online by going to your account, shown below:

Click ‘Orders’ then click on ‘View’ under the heading Actions and this will show your order details and contact details. Please ensure your contact details are correct, especially your email address. If this is incorrect please edit this for future orders by going on your account and clicking on ‘Name & Email’. However, we will be unable to change the email address on the current order(s) but we are able to provide you with any details regarding you order if you Contact Us.

I haven’t received all the items from my order

Please check your shipping confirmation email to ensure all the products were being delivered the same day. If you do not have your shipping confirmation email, you can view the order details by logging into your account and clicking on ‘Orders’. This will show your orders with your latest delivery information present.

 

My order is later than expected – what should I do?

Firstly, we apologise for the inconvenience. We have a close relationship with our manufacturers and we work together to ensure our delivery times are accurate to avoid delays. However, if there is a delay on your order we will inform you as soon as we are aware of the situation. If your order is delayed and you haven’t been notified, log in to your account and click ‘Orders’.

This will give you an update of your delivery information and show the delivery status of your product(s). If your order is showing shipped and you haven’t heard anything from your courier, Contact Us and we will resolve this for you.

Do you accept large trade orders?

Yes we do. You can get in contact with us via our online chat or contact us page and we will be happy to discuss it with you.

I’ve received the wrong product, what should I do?

We apologise for our mistake. Please contact us via our Contact Us webpage or our online chat. We will need details of your order and the product you have received and we will rectify the problem for you.