FAQ

Browse through our useful questions and answers below. If you still can’t find what you’re looking for, feel free to contact us.

Payments & Promotions

How do I use a discount code?

Enter the discount code on your basket page by entering the code into box saying ‘Coupon Code’ then click ‘Add’.

Coupon code

NOTE: Multiple discount codes can not be used, also the code you are entering could have a minimum spend (this does not included delivery charges) more information can be found in the Terms & Conditions.

How can I add another payment card to my account?

When paying for your next order, you can save your new card details at the checkout. Just click ‘Save My Card For Future Payments’.

Can I delete a payment card saved on my account?

Yes you can delete a payment card you have saved to your account. You can do this by going onto your account details, click payment methods and then delete. If you want to add a new card as your payment method you can also do this here.

Can all types of card be saved to your account?

Yes, you can save Visa, MasterCard or American Express.

Can I pay for my products via cheque or puchase order?

Unfortunately, we are unable to accept cheque’s and purchase orders as a payment method.

How do I enter a Gift Card code?

At the bottom of the Your Basket page, there is a field where you can enter your Gift Card code to apply it to your order. Please enter it in the Coupon Code field shown below:

Coupon code

 

Do you sell Gift Cards?

Yes we do. Simply visit our Gift Card page, select an amount, add it to your basket like you would a normal product and then proceed to our checkout.

What payment methods can I use to makes a purchase?

**We accept Visa Debit, Visa Credit, Mastercard,

Is the website secure?

Yes our website is secured using an SSL EV certificate, all the information sent between yourself and Rooms By Me is encrypted for maximum security. You privacy and security is our priority as we want you to feel you can shop online with great confidence. For more details visit our Privacy & Cookies page.