FAQ

Browse through our useful questions and answers below. If you still can’t find what you’re looking for, feel free to contact us.

Product & Stock

What is express delivery?

Certain products on our website are available for express delivery, meaning the products will be dispatched from us within 2-10 working days.

Does my product have warranty?

Currently, we do not offer warranty on all of our products. All products go through a number of quality tests and are manufactured to a high standard, keeping product developing faults to a minimum. However, some of our products will come with a 12 month warranty. If this warranty applies to your product it will specify on our Terms and conditions page and we will be more than happy to amend the issue. *Please note you can purchase extended warranty with some of our products, this will be specified on the individual product with a price plan for you to choose from.

Can I buy extended warranty on my product?

You can purchase extended warranty with some of our products, this will be specified on the individual product page with a price plan for you to choose from.

I’ve received the wrong product, what should I do?

We apologise for our mistake. Please contact us via our Contact Us webpage or our online chat. We will need details of your order and the product you have received and we will rectify the problem for you.