The refund should appear roughly straight away, but this can be dependant on who you bank with and what type of card you purchased the product(s) on. For further information visit our returns and refund page for more information.
Unfortunately, the law states any refund must go onto the card that was used to make the purchase. However, if the refund has been declined, alternative card details can be taken once we have got in contact with you.
Cancelling orders is only applicable for certain products (tablet stands). As long as your order has not been dispatched, you are able to cancel your order at anytime. To do this go to your account click ‘My Orders’ and cancel.
For any other products (cushions) you can not cancel your order as these are bespoke products made to order.
The refund will be credited to the same card that you used to pay your previous order on. If the refund is declined, we will contact you within 30 days for alternative bank details.
12 Month Warranty (ALL products)
If any of your products become unfit for purpose because of quality or damage (does not include wear and tear) then please contact us to discuss the possible options, making reference to your order number and contact via our online chat or email (sales@roomsbyme.co.uk). The options may include, replacement of the outside cover or inner case or a full replacement.
30 Day Money Back Guarantee (tablet stands ONLY)
We believe our product will be suitable for you and you will love our variety and versatility of products. However if you are unhappy with your product we can issue a full refund if you are not content with the quality or presentation of the bean bag stand.
You must ensure you inform us within 30 days of your purchase making reference to your order number, either via our online chat or email (sales@roomsbyme.co.uk).
NOTE: Please ensure the item is in the same condition as when you received the product before returning and repack your product for our couriers to collect. We will need to approve the return before processing the refund which will take up to 48 hours after receiving the product back.
We apologise for the inconvenience, it is a rarity this happens. However, we are happy resolve the situation if you send an email to us containing images of the faulty/damaged product. From here we will advise the best solution, a refund, replacement or repair options.
Once an order has been placed items can not be added to an order. If you would like to purchase any additional items you will need to place a new order.
Unfortunately, you can not remove any items from your order once it has been placed. However, once you have received your product(s) you will need to follow our returns policy for unwanted items.
