Terms and conditions
Products and orders
Every product on our website have descriptions and specifications displayed to give you all the information you need to know about the product. However we cannot guarantee the colours shown in the images are exact representations of the final product.
Payment
Once you have added your items into your basket, you will need to complete our checkout process by entering your payment details. In completing this stage you are agreeing the credit/debit card is yours and all mandatory information must be completed. NOTE: We may collect and store the information you have provided, visit our Privacy & cookies page for more information.
All payments made are subject to authorisation by your card provider, after authorisation the payment will be taken immediately. If card payment is not approved, the items ordered will remain the property of Rooms By Me until the payment has been made.
Guarantee
12 Month Warranty
If any of your products become unfit for purpose because of quality or damage (does not include wear and tear) then please contact us to discuss the possible options, making reference to your order number and contact via our online chat or email (sales@roomsbyme.co.uk). The options may include, replacement of the outside cover or inner case or a full replacement.
30 Day Money Back Guarantee (tablet stands ONLY)
We believe our product will be suitable for you and you will love our variety and versatility of products. However if you are unhappy with your product we can issue a full refund if you are not content with the quality or presentation of the bean bag stand.
You must ensure you inform us within 30 days of your purchase making reference to your order number, either via our online chat or email (sales@roomsbyme.co.uk).
NOTE: Please ensure the item is in the same condition as when you received the product before returning. We will need to approve the return before processing the refund which will take up to 48 hours after receiving the product back.
Delivery
All deliveries will be dispatched within 2-5 working days. You will be sent confirmation of the despatch through the information provided in the payment process.
Cancellations
You will have the opportunity to cancel your order within the first 24 hours of your purchase, if you try and cancel your order after this time period you will still be charged because our products are made to order. If you have any further queries then contact our customer service team.
Returns
When choosing from our variety of customised cushions you must ensure you choose your selection correctly as we can not issue refunds for incorrect selection. However, we can issue a refund if the product is damaged through no fault of your own. To find out more about our returns policy visit Returns & Refunds page.
Customer Services
Our customer service team can be contacted via online chat or email sales@roomsbyme.co.uk
